Refund policy.

You have 30 days from the delivery date to start a return. Anything received in our warehouse after that window cannot be accepted, regardless of condition.

The clock starts when the carrier marks your package as delivered — not when you opened it, not when you picked it up from the locker. When it hit your door.

For a piece to be refundable, it has to come back in the condition it left in:

• Unworn, unwashed, no smells, no marks
• All tags attached, including the inner edition label
• Original packaging — dust bag and certificate card
• Edition number must match what we shipped

Email returns@sp5streetwear.com with your order number and a one-line reason. We respond within one business day with:

• A prepaid return label (US orders, see Section 04)
• Return instructions and our warehouse address
• A return tracking number for your records

Don’t ship pieces back without contacting us first. Unannounced returns can be lost, mishandled, or rejected at our receiving dock — and we can’t refund what we can’t trace.

US orders: Returns are free. We email you a prepaid USPS label and you drop it at any USPS location.

International orders: The customer covers return shipping. We strongly recommend a tracked, insured service. We refund the item price but not the shipping you paid to send it back.

Original shipping fees from the outbound order are non-refundable unless the return is due to a fault on our end. Express and overnight shipping fees are never refundable.

Once the package is received and inspected:

• Inspection takes 1–2 business days
• Refund is issued to your original payment method within 2 business days after inspection
• You’ll get an email the moment we initiate the refund

After we issue the refund, the funds typically appear within 3–10 business days depending on your payment method. See our Payment Policy for specifics.

We don’t process direct exchanges. If you need a different size, return the piece for a refund and place a new order for the size you want.

We do this because the edition number is tied to the original order. Swapping sizes mid-order would mean reassigning an edition number, which gets messy fast and breaks our authenticity registry.

If the size you need has sold out by the time you decide, that’s the nature of a limited drop. We can’t pull from a back-room because there isn’t one.

The following are not eligible for returns or refunds:

• Items marked “Final Sale” on the product page
• Sample-sale items
• Pieces from collaborations or special drops where final-sale is the agreed condition
• Pieces purchased with a discount code labeled “no returns”
• Gift cards

Final-sale status is shown on the product page before you check out, and again on the order confirmation page. If a piece is final sale, you’ll know before you pay.

If a piece arrives damaged, defective, or wrong:

• Email us within 7 days of delivery with photos and your order number
• We’ll cover return shipping (international too)
• We’ll either send a replacement if the same edition is available, or issue a full refund including shipping

Manufacturing defect vs. natural variation: heavyweight cotton has natural texture and slight variations between pieces. Hand-finishing leaves human marks. That’s the material and the process — not a defect. We’ll let you know if what you’re describing falls on either side of that line.

International returns follow the same condition and timeline rules, but with three differences:

• Return shipping is the customer’s responsibility
• Mark the package as “Returned goods — value $0” on the customs form to avoid being charged duties on the return leg
• Import duties or VAT paid on the original order are not refundable by us — you may be able to claim them back through your country’s customs office

If a return package is lost in transit, the tracking number is the proof.

If it was a US label we provided, we’ll work directly with USPS to locate or refund the value. You don’t have to do anything beyond sending us the tracking number.

If you used your own carrier (international or otherwise), the claim is with your shipper. We can provide a statement confirming we never received the package, which usually unlocks the claim.